DrowZe — Terms of Service

1. Agreement

By downloading, installing, or using DrowZe ("the App"), you agree to these Terms of Service ("Terms"). If you do not agree, do not use the App.

DrowZe is operated by Trevix Labs ("we", "us", "our"), a sole proprietorship business in Canada. These Terms constitute a binding agreement between you and Trevix Labs.

2. Description of the service

DrowZe is a sleep wellness application designed for shift workers. It provides shift-aware sleep timing recommendations, sleep debt tracking, guided wind-down sessions, ambient audio, and a nap optimizer. DrowZe is a wellness tool and is not a medical device, not a diagnostic tool, and not a substitute for professional medical advice.

3. Eligibility

You must be at least 13 years old (or 16 years old if you are in the EU/UK) to use DrowZe. By using the App, you confirm you meet this age requirement. We reserve the right to terminate accounts where we discover a user does not meet the age requirement.

4. Account

4.1 Registration

You create an account using your email address and a one-time passcode sent to that email. You are responsible for maintaining the security of your email account, as it controls access to DrowZe.

4.2 Accuracy

You agree to provide accurate information during registration and keep your profile information current.

4.3 Termination by you

You may delete your account at any time from Profile → Settings → Delete Account. Account deletion is irreversible and will permanently delete all your data subject to the retention periods in our Privacy Policy.

4.4 Termination by us

We may suspend or terminate your account if you violate these Terms, engage in fraudulent behaviour (including subscription fraud), or if required by law. We will provide reasonable notice where possible.

5. Subscriptions and payments

5.1 Free tier

DrowZe is free to download and use with limited features. Free tier users see banner advertisements and rewarded video advertisements served by Google AdMob.

5.2 DrowZe Pro

DrowZe Pro unlocks additional features including the full sleep debt tracker, recovery planning, all soundscapes, all wind-down sessions, the nap optimizer timer, HealthKit sync, and an ad-free experience.

5.3 Pricing

• Monthly: $4.99 USD per month
• Annual: $29.99 USD per year (equivalent to $2.50/month)
• Lifetime (if offered): $79.99 USD one-time purchase

Prices are in USD and may vary by country based on local App Store pricing. Taxes may be added by Apple at checkout where applicable.

5.4 Free trial

A 7-day free trial is available for new Pro subscribers. If you do not cancel before the trial ends, you will be charged the subscription price. To cancel, you must cancel at least 24 hours before the end of the trial period through your Apple ID subscription settings.

5.5 Billing and renewal

Subscriptions automatically renew at the end of each billing period unless cancelled. You will be charged within 24 hours before the end of the current period. Payment is charged to the Apple ID associated with your App Store account.

5.6 Cancellation

Cancel anytime through your Apple ID account settings: Settings → [your name] → Subscriptions → DrowZe. Cancellation takes effect at the end of the current billing period — you retain Pro access until then. We do not process cancellations directly; all cancellations must be managed through Apple.

5.7 Refunds

All purchases and subscription charges are processed by Apple. Refund requests must be made directly to Apple at reportaproblem.apple.com. We do not have the ability to issue refunds for App Store purchases.

5.8 Price changes

We reserve the right to change subscription prices. Where required by applicable law, existing subscribers will be notified before price changes take effect and will be required to consent to continue.

5.9 No refund on account deletion

If you delete your account while a paid subscription is active, we are unable to refund unused subscription time. Your subscription will continue until the period end date but you will have no account to access it with.

6. Acceptable use

You agree not to:

• Use DrowZe for any unlawful purpose or in violation of applicable laws
• Attempt to reverse engineer, decompile, or extract the source code of the App
• Use automated tools to scrape, crawl, or collect data from the App
• Attempt to gain unauthorised access to our systems or other users' accounts
• Use the App in any way that could damage, overload, or impair our infrastructure
• Create multiple free accounts to circumvent the free tier limitations
• Resell, sublicense, or commercially exploit the App or its content without our express written permission

7. Intellectual property

7.1 Our content

All content in DrowZe — including the wind-down session narration text and audio, soundscape descriptions, interface design, the DrowZe name and logo, and all underlying software — is the property of Trevix Labs or its licensors and is protected by copyright, trademark, and other applicable intellectual property laws.

7.2 Soundscape audio

The ambient audio files in DrowZe are licensed under Creative Commons Zero (CC0) from Freesound.org and Pixabay, or generated using ElevenLabs. Attribution is provided in the app's legal notices section where required.

7.3 Your data

You retain ownership of the data you enter into DrowZe (your shift schedule, sleep logs, and notes). By using the App, you grant us a limited licence to store, process, and display this data to provide the service to you.

7.4 Feedback

If you submit feedback, suggestions, or ideas about DrowZe, you grant us a perpetual, royalty-free licence to use that feedback without any obligation to you.

8. Health and wellness disclaimer

DrowZe is a wellness application and not a medical device.

• DrowZe does not diagnose, treat, cure, or prevent any medical condition, including Shift Work Sleep Disorder (SWSD), insomnia, or any other sleep condition.
• The sleep timing recommendations, nap suggestions, and sleep debt calculations provided by DrowZe are based on general circadian science principles and your self-reported schedule data. They are intended as general wellness guidance only.
• If you believe you have a sleep disorder or any other medical condition, consult a qualified healthcare professional.
• The narration content in wind-down sessions is for relaxation purposes only and does not constitute therapy, counselling, or medical treatment.
• Do not use DrowZe as the sole basis for making decisions about your health, medication, or treatment.
• We are not responsible for any health outcomes resulting from acting on information or recommendations provided by the App.

9. Third-party services

The App integrates with third-party services including Clerk (authentication), Supabase (database), RevenueCat (subscriptions), Google AdMob (advertising), and Apple HealthKit (health data). Your use of these services is subject to their respective terms of service and privacy policies. We are not responsible for the practices of these third-party services.

10. Availability and changes

We do not guarantee that the App will be available at all times. We may modify, suspend, or discontinue any feature or the App itself at any time with or without notice. We will make reasonable efforts to notify users of significant changes.

We reserve the right to modify these Terms at any time. We will provide notice of material changes through an in-app notification. Continued use of the App after changes take effect constitutes acceptance of the revised Terms.

11. Disclaimer of warranties

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, THE APP IS PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT.

We do not warrant that:

• The App will be uninterrupted, error-free, or free of harmful components
• Any data you store in the App will be preserved indefinitely
• The sleep recommendations will result in improved sleep outcomes

12. Limitation of liability

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, TREVIX LABS WILL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES ARISING FROM YOUR USE OF THE APP, INCLUDING BUT NOT LIMITED TO LOSS OF DATA, LOSS OF PROFITS, PERSONAL INJURY, OR PROPERTY DAMAGE.

Our total liability to you for any claims arising from your use of the App will not exceed the greater of: (a) the amount you paid us in the 12 months before the claim arose; or (b) CAD $100.

Some jurisdictions do not allow the exclusion or limitation of certain warranties and liabilities. The above limitations may not apply to you in full.

13. Indemnification

You agree to indemnify and hold harmless Trevix Labs and its employees and agents from any claims, damages, liabilities, and expenses (including reasonable legal fees) arising from your violation of these Terms or misuse of the App.

14. Governing law and disputes

These Terms are governed by the laws of the Province of Ontario, Canada, and the federal laws of Canada applicable therein, without regard to conflict of law principles.

Any dispute arising from these Terms or your use of the App that cannot be resolved informally will be submitted to binding arbitration in Toronto, Ontario, Canada, in accordance with the rules of the Canadian Arbitration Association, except that either party may seek injunctive relief in any court of competent jurisdiction.

If you are a consumer in the EU/UK, you may also have the right to use alternative dispute resolution mechanisms available in your country.

15. Contact

Trevix Labs
legal@drowze.ca
https://drowze.ca