DrowZe — Terms of Service

1. Agreement

By downloading, installing, or using DrowZe ("the App"), you agree to these Terms of Service ("Terms"). If you do not agree, do not use the App.

DrowZe is operated by Trevix Labs ("we", "us", "our"), a sole proprietorship business in Canada. These Terms constitute a binding agreement between you and Trevix Labs.

2. Description of the service

DrowZe is a sleep wellness application designed for shift workers. It builds a sleep plan around your shift schedule, tracks sleep debt and recovery, and offers a pre-shift nap window, caffeine guidance, and light guidance for each shift. DrowZe Pro adds AI-generated sleep plans, AI schedule scan (turn a photo of your roster into shifts), and a full recovery plan and sleep history. DrowZe is a wellness tool and is not a medical device, not a diagnostic tool, and not a substitute for professional medical advice.

3. Eligibility

You must be at least 13 years old (or 16 years old if you are in the EU/UK) to use DrowZe. By using the App, you confirm you meet this age requirement.

4. No account required

4.1 Offline-first

DrowZe does not require you to register, sign in, or provide an email address. Your shift schedule, sleep logs, and preferences are stored locally on your device. Your DrowZe Pro subscription is tied to your device and App Store / Google Play account through RevenueCat, not to a DrowZe account.

4.2 Accuracy

You agree to provide accurate information in your profile, since DrowZe's sleep timing recommendations depend on it.

4.3 Removing your data

You may wipe all app data from your device at any time from Profile → Data → Reset all data. This is immediate, irreversible, and local to your device — see our Privacy Policy for what limited, anonymous data may remain on our servers (AI fair-use quotas, subscription status) and how to request its deletion.

4.4 Termination by us

We may block a device's access to our servers (including AI features) if we detect fraudulent behaviour, such as subscription fraud or abuse of AI fair-use limits, or if required by law.

5. Subscriptions and payments

5.1 Free tier

DrowZe is free to download and use with limited features. Free tier users see banner advertisements and rewarded video advertisements served by Google AdMob.

5.2 DrowZe Pro

DrowZe Pro unlocks AI sleep plans, AI schedule scan, sleep debt tracking, full recovery plans, unlimited Tonight Replan, full sleep history, and an ad-free experience.

5.3 Pricing

• Monthly: $4.99 USD per month
• Annual: $29.99 USD per year (equivalent to $2.49/month)

Prices are in USD and may vary by country based on local App Store or Google Play pricing. Taxes may be added by Apple or Google at checkout where applicable.

5.4 Free trial

A free trial may be offered to new Pro subscribers where available. If you do not cancel before the trial ends, you will be charged the subscription price. To cancel, you must cancel at least 24 hours before the end of the trial period through your Apple ID or Google Play subscription settings.

5.5 Billing and renewal

Subscriptions automatically renew at the end of each billing period unless cancelled. You will be charged within 24 hours before the end of the current period. Payment is charged to the Apple ID or Google Play account associated with your purchase.

5.6 Cancellation

Cancel anytime through your Apple ID or Google Play account settings. Cancellation takes effect at the end of the current billing period — you retain Pro access until then. We do not process cancellations directly; all cancellations must be managed through Apple or Google.

5.7 Refunds

All purchases and subscription charges are processed by Apple or Google. Refund requests must be made directly to Apple at reportaproblem.apple.com, or through Google Play's refund process. We do not have the ability to issue refunds for App Store or Play Store purchases.

5.8 Price changes

We reserve the right to change subscription prices. Where required by applicable law, existing subscribers will be notified before price changes take effect and will be required to consent to continue.

5.9 AI fair-use limits

DrowZe Pro's AI features (AI sleep plans and schedule scan) are subject to daily and weekly fair-use limits shown in the app. These limits protect the service for all subscribers and may change without affecting your subscription price.

6. Acceptable use

You agree not to:

• Use DrowZe for any unlawful purpose or in violation of applicable laws
• Attempt to reverse engineer, decompile, or extract the source code of the App
• Use automated tools to scrape, crawl, or collect data from the App
• Attempt to gain unauthorised access to our systems
• Use the App in any way that could damage, overload, or impair our infrastructure
• Circumvent AI fair-use limits, for example by reinstalling the app or generating new device identifiers to reset quotas
• Resell, sublicense, or commercially exploit the App or its content without our express written permission

7. Intellectual property

7.1 Our content

All content in DrowZe — including interface design, the recovery-engine logic, the DrowZe name and logo, and all underlying software — is the property of Trevix Labs or its licensors and is protected by copyright, trademark, and other applicable intellectual property laws.

7.2 AI-generated content

When AI features are on, DrowZe sends your shift and sleep data to OpenAI to select among sleep-plan options our recovery engine has already generated and safety-checked, and to read shift times from a roster photo or file you provide. The resulting plan is provided to you for personal use within the App.

7.3 Your data

You retain ownership of the data you enter into DrowZe (your shift schedule, sleep logs, and notes), which is stored locally on your device. Where you choose to use an optional AI feature, you grant us a limited licence to transmit that specific data to our AI provider solely to generate the response you requested.

7.4 Feedback

If you submit feedback, suggestions, or ideas about DrowZe, you grant us a perpetual, royalty-free licence to use that feedback without any obligation to you.

8. Health and wellness disclaimer

DrowZe is a wellness application and not a medical device.

• DrowZe does not diagnose, treat, cure, or prevent any medical condition, including Shift Work Sleep Disorder (SWSD), insomnia, or any other sleep condition.
• The sleep timing recommendations, nap suggestions, caffeine and light guidance, and sleep debt calculations provided by DrowZe — whether generated by our on-device recovery engine or by an optional AI feature — are based on general circadian science principles and your self-reported or imported schedule and sleep data. They are intended as general wellness guidance only.
• If you believe you have a sleep disorder or any other medical condition, consult a qualified healthcare professional.
• Do not use DrowZe as the sole basis for making decisions about your health, medication, or treatment, or about your fitness to drive or work a shift.
• We are not responsible for any health outcomes resulting from acting on information or recommendations provided by the App.

9. Third-party services

The App integrates with third-party services including OpenAI and Supabase (optional AI features), RevenueCat (subscriptions), Google AdMob (advertising), PostHog (analytics), and Apple Health / Health Connect (optional health data). Your use of these services is subject to their respective terms of service and privacy policies. We are not responsible for the practices of these third-party services.

10. Availability and changes

We do not guarantee that the App, or any AI feature, will be available at all times. We may modify, suspend, or discontinue any feature or the App itself at any time with or without notice. We will make reasonable efforts to notify users of significant changes.

We reserve the right to modify these Terms at any time. We will provide notice of material changes through an in-app notification. Continued use of the App after changes take effect constitutes acceptance of the revised Terms.

11. Disclaimer of warranties

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, THE APP IS PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT.

We do not warrant that:

• The App will be uninterrupted, error-free, or free of harmful components
• Any data stored locally on your device will be preserved indefinitely, or that a device reset or reinstall will not erase it
• The sleep recommendations, AI-generated or otherwise, will result in improved sleep outcomes

12. Limitation of liability

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, TREVIX LABS WILL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES ARISING FROM YOUR USE OF THE APP, INCLUDING BUT NOT LIMITED TO LOSS OF DATA, LOSS OF PROFITS, PERSONAL INJURY, OR PROPERTY DAMAGE.

Our total liability to you for any claims arising from your use of the App will not exceed the greater of: (a) the amount you paid us in the 12 months before the claim arose; or (b) CAD $100.

Some jurisdictions do not allow the exclusion or limitation of certain warranties and liabilities. The above limitations may not apply to you in full.

13. Indemnification

You agree to indemnify and hold harmless Trevix Labs and its employees and agents from any claims, damages, liabilities, and expenses (including reasonable legal fees) arising from your violation of these Terms or misuse of the App.

14. Governing law and disputes

These Terms are governed by the laws of the Province of Ontario, Canada, and the federal laws of Canada applicable therein, without regard to conflict of law principles.

Any dispute arising from these Terms or your use of the App that cannot be resolved informally will be submitted to binding arbitration in Toronto, Ontario, Canada, in accordance with the rules of the Canadian Arbitration Association, except that either party may seek injunctive relief in any court of competent jurisdiction.

If you are a consumer in the EU/UK, you may also have the right to use alternative dispute resolution mechanisms available in your country.

15. Contact

Trevix Labs
support@drowze.ca
https://drowze.ca